PARTS & SERVICE

Rate Your Service Call

  • Rate Your Service Call

  • Thank you for choosing our parts/service department for your repair needs. We appreciate your business and look forward to serving you again in the future!
  • Joe Schneider
  • Owner & Sales | Fond du Lac - Since 1970
  • Rate Your Service Call

Rate Your Service Call

The survey below allows us to understand how the service we provided you with compared to your expectations. It is meant to be short, yet meaningful in terms of the information gathered. Plus, you will be registered to win a $100 Silica Gift Certificate, just for filling it out!

  • Please rate the following items.
  • 1 = very poor
  • 2 = poor
  • 3 = adequate
  • 4 = very good
  • 5 = excellent

Did our customer service staff:

  • Provide you with friendly, courteous attention?
  • 1 2 3 4 5
  • Complete the appointment set up process to your satisfaction?
  • 1 2 3 4 5

About your technician:

  • If you spoke with your technician during their visit, was he/she courteous and knowledgeable?
  • 1 2 3 4 5
  • Was the repair provided by the technician satisfactory?
  • 1 2 3 4 5
  • Did the technician clean up his work area?
  • 1 2 3 4 5
  • All things considered, how satisfied were you with your technician?
  • 1 2 3 4 5

Overall Satisfaction with Silicaís Parts/Service Department:

  • Did the amount of time it took to repair your product meet your expectations?
  • 1 2 3 4 5
  • If applicable, did we keep you informed regarding the status of your products needing repair?
  • 1 2 3 4 5 N/A
  • Was the product repaired to your satisfaction?
  • 1 2 3 4 5
  • All things considered, how satisfied were you with the service we provided?
  • 1 2 3 4 5
  • Why did you choose Silica's Parts/Service Department?

Where did you hear about Silicas Parts/Service Department?

  • Purchased from Silica
  • Internet
  • Yellow Pages
  • Referred by a friend
  • Referred by manufacturer
  • Other

    Gender:

  • Male    Female

    Please tell us your age bracket:

  • Under 25
    26-34
    35-54
    55-64
    Over 64

Please enter your mailing address below so we may contact you if you win!

  • Name *
  • Address *
  • City *
  • State *
  • Zip *
  • Email *
  • Phone *

We take your opinion of the service we provide very seriously. All surveys are evaluated and give us a clear picture of what we are doing right, and what areas we need to focus some improvement on.

Thank you again for choosing Silica!

  • Joe - Silica Team Since 1970
  • Q
  • Is it ok to use fabric softner?
  • A
  • Silica does not recommend using liquid fabric softener because its main ingredient is animal fat. This fat can build up in your washer (and your clothes) and can create problems. An all natural alternative to liquid softener is vinegar. A 1/4 to 1/2 cup of vinegar can be added to the fabric softner dispenser in your wash machine. Then run the machine as usual with the softener feature enabled. The vinegar will act like fabric softener and there will not be any odor from the vinegar upon drying of your laundry!

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